If a Product is defective, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at firstname.lastname@example.org. When returning Products, it is your responsibility to contact us at email@example.com and take reasonable care to see that the Products are not damaged in transit to the address provided. All refunds are subject to our return and exchange policies stated on our FAQ, if any. Please note credits resulting from the monthly charge are only available up to 30 days past the date of the charge. Refunds are at the sole discretion of norseboxes.com.