FAQs

What goes in a Norsebox?

Each Norsebox will feature 1-5 seasonal items from designers valued at $85-100. The boxes will progress around the home to give each room a fresh, Scandinavian update.

Issues send the first week of March, June, September, and the second week of December.

Questions? Reach out to info@norseboxes.com!


Shipping

We currently ship to the US, UK & Canada, but are looking to expand. Reach out to info@norseboxes.com with any questions, or to request your country!

US - $15/box + state sales tax

Canada - $32 USD/box. Please note that this does not include duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply.

UK - $60/box. Please note that this does not include duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply.

 


Cancellations

You may cancel your order one week prior to the date on which the Norsebox issues are sent. Cancellation requests received after the week deadline shall take effect the following quarter. If you have any problems, please email info@norseboxes.com. Norsebox requires a reasonable amount of time to process your cancellation request. 

Recurring orders - you can cancel online via Manage My Account, or send an email to info@norseboxes.com at any time.

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or...


Returns & Exchanges

If a Product is defective, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at info@norseboxes.com. When returning Products, it is your responsibility to contact us at info@norseboxes.com and take reasonable care to see that the Products are not damaged in transit to the address provided. All refunds are subject to our return and exchange policies stated on our FAQ, if any. Please note credits resulting from the monthly charge are only available up to 30 days past the date of the charge. Refunds are...